Centralized Clinical Inbox
Medical providers manage all patient communications, dosage adjustment requests, and renewal queries from a streamlined, single-screen dashboard.
Asynchronous Clinician Chat Built for Care Continuity and Retention.
Keep patients engaged and safe throughout their medical protocol. Enable secure two-way communication between patients, reviewing providers, and clinical support teams within one centralized dashboard.
Two-Way Clinical Communication
High-Touch Patient Support Without Provider Burnout.
Telehealth programs thrive when patients feel supported between medication refills. Architek’s direct messaging system enables patients to report minor side effects, ask dosing questions, and submit scheduled progress updates. Intelligent clinical triage routes urgent queries to reviewing medical providers while administrative and billing questions route to support staff, ensuring clinicians spend time charting rather than filtering routine customer service requests.
Smart Triage & Role-Based Routing
Messages are automatically tagged by intent—separating acute clinical inquiries from shipping and billing questions for rapid team resolution.
Automated Milestone Check-Ins
Trigger scheduled, automated check-in prompts at day 14, 30, and 60 to collect symptom feedback and maintain compliant ongoing care relationships.
Explore all features
Complete range of features for your telehealth brand to launch, scale, and operate at highest potential.
Dynamic Intake Surveys
Guide patients through custom, branching clinical questionnaires on mobile or desktop. Collect symptoms, past treatments, and identity verification asynchronously so providers have everything needed to review and prescribe.
Secure Patient Records
Give patients 24/7 access to their treatment history, past clinical notes, and lab reviews within a secure, HIPAA-compliant vault. No clunky portals or fragmented email threads.
Direct Provider Messaging
Patients can ask follow-up questions, report side effects, or adjust dosing directly within the app. Clinicians and embedded care teams manage communications from one centralized inbox.
Rx Tracking & Home Delivery
Automated alerts update patients the moment their prescription is approved, compounded, and shipped. Live tracking eliminates front-desk calls about refill delivery times.
Custom Branding
Your logo, your colors, and your custom domain. Every screen—from the initial intake quiz to the patient portal—looks and feels completely like your brand.
Team Management
Invite your own doctors or tap into our licensed nationwide network. Assign roles, manage permissions, and review patient charts without juggling multiple tools.
Real-Time Metrics
See active patients, daily visits, and prescription volume at a glance. Track how your clinic is performing without waiting for end-of-month reports.
Discounts & Promotions
Create custom coupon codes for first orders, special campaigns, or monthly subscriptions. Set expiration dates, usage limits, and track which offers drive the most signups.
Operational Support
You are never on your own. Our dedicated team handles technical questions, coordinates with partner pharmacies, and helps resolve patient issues around the clock.
High-Risk Billing Support
Pre-underwritten payment gateways engineered to stop account freezes and FTC-compliant recurring subscription billing and automated dunning.
Go Beyond.
Our platform powers the future of care — let’s explore how it can power yours.